Customer service hours:
Monday to Friday, from 8 am to 9 pm.
País Vasco - La Rioja - Navarra Customer services
941 750 031 - 900 100 239
Customer service hours:
Monday to Friday, from 8 am to 9 pm.
Incident hotline
900 330 027
Customer service hours:
Available 24 hours a day, 365 days a year.
Meter readings
900 813 637
Call us on this 24-hour phone line to give us your meter reading. You’ll need to give your account number (shown on the meter reading notification or on the header of the reading).
Customer service hours:
Available 24 hours a day, 365 days a year.
Whatsapp
648 175 695Abre aplicación Whatsapp en nueva ventana
Use this phone for inquiries or business dealings.
Customer service hours:
From 8 am to 9 pm.
Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
On the day of the appointment you will need...
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Personal ID
In order to complete the procedure we will ask you for your identity
document: DNI, NIE or NIF.
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Invoice
If your inquiry is related to a payment, invoice or contract.
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Authorisation
If you are not the account holder, we will need the document authorising
you to act on their behalf.